At first, you have to sign in and give them your name and number. Then, they tell you the approximate wait time and text you when your table is ready.
I went on a Friday after school, and the wait for two people was only about 30 minutes. But my waitress, Justine, said, “On weekends, the wait is usually three hours but for two people it is usually like an hour and a half.”
Once you receive the text message, you have eight minutes to get back to the restaurant. Then, they have you wait in a small lobby for a couple of minutes while your table is prepared. In this lobby, there is a window where you can watch the chefs make dumplings. When you are seated, your table receives one menu and a list with all the menu items. You check off the items you want and the waitress will use this list instead of taking your order.
Overall, the meals tasted very authentic. You can also order boba, smoothies, and teas with your meals. Justine said, “My favorite meals would have to be the pork xiaolongbao, the pork chop fried rice, and the mixed wontons with spicy sauce, and anything spicy. The most popular dish is the pork xiaolongbao.”
It is definitely a family-style restaurant with large portions, so I would recommend having everyone in your party pick one or two dishes which you all can share. This is a great restaurant to go to over the weekend if you are planning a shopping trip. You can put your name in, get a couple hours of shopping done, and then go eat a yummy Asian meal. In my opinion, the food is worth a three hour wait, especially if you go shopping during this time, but not worth a six hour wait.